Start up from macOS Recovery
Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:
Apple silicon
The Mac is trying to function, but nothing is happening, so the pinwheel keeps spinning and spinning. This issue could relate to an errant app, storage capacity limits, or even hardware conflicts. Whether you rarely encounter it or you've seen too much of it, these approaches could resolve the problem. If your Mac doesn't start up all the way If your Mac doesn't start up all the way or needs you to do something during startup, it might stop at one of these screens. Circle with a line through it Learn what to do if your Mac starts up to a circle with a line through it (prohibitory symbol).
- Download: OS X El Capitan This downloads as a disk image named InstallMacOSX.dmg. On a Mac that is compatible with El Capitan, open the disk image and run the installer within, named InstallMacOSX.pkg. It installs an app named Install OS X El Capitan into your Applications folder.
- nothing happens (would expect 'B' and 'C' to swap) Same with using the sort window and selecting column A to sort on values. Excel: 1300 (MS 365 license) = latest update. Mac: 10.14.6 (Mojave) = latest update on previous OS.
Turn on your Mac and continue to press and hold the power button until you see the startup options window. Click the gear icon labeled Options, then click Continue.
Intel processor
Make sure that your Mac has a connection to the internet. Then turn on your Mac and immediately press and hold Command (⌘)-R until you see an Apple logo or other image.
If you're asked to select a user you know the password for, select the user, click Next, then enter their administrator password.
Reinstall macOS
Select Reinstall macOS from the utilities window in macOS Recovery, then click Continue and follow the onscreen instructions.
Follow these guidelines during installation:
- If the installer asks to unlock your disk, enter the password you use to log in to your Mac.
- If the installer doesn't see your disk, or it says that it can't install on your computer or volume, you might need to erase your disk first.
- If the installer offers you the choice between installing on Macintosh HD or Macintosh HD - Data, choose Macintosh HD.
- Allow installation to complete without putting your Mac to sleep or closing its lid. Your Mac might restart and show a progress bar several times, and the screen might be empty for minutes at a time.
After installation is complete, your Mac might restart to a setup assistant. If you're selling, trading in, or giving away your Mac, press Command-Q to quit the assistant without completing setup. Then click Shut Down. When the new owner starts up the Mac, they can use their own information to complete setup.
Other macOS installation options
When you install macOS from Recovery, you get the current version of the most recently installed macOS, with some exceptions:
- On an Intel-based Mac: If you use Shift-Option-Command-R during startup, you're offered the macOS that came with your Mac, or the closest version still available. If you use Option-Command-R during startup, in most cases you're offered the latest macOS that is compatible with your Mac. Otherwise you're offered the macOS that came with your Mac, or the closest version still available.
- If the Mac logic board was just replaced, you may be offered only the latest macOS that is compatible with your Mac. If you just erased your entire startup disk, you may be offered only the macOS that came with your Mac, or the closest version still available.
You can also use these methods to install macOS, if the macOS is compatible with your Mac:
- Use the App Store to download and install the latest macOS.
- Use the App Store or a web browser to download and install an earlier macOS.
- Use a USB flash drive or other secondary volume to create a bootable installer.
Circle with a line through it
Learn what to do if your Mac starts up to a circle with a line through it (prohibitory symbol).
Question mark
Learn what to do if your Mac starts up to a question mark.
Options with a gear icon
Learn what to do if your Mac starts up to Options with a gear icon.
Blank (empty) screen
Learn what to do if your Mac starts up to a blank screen, such as an empty gray, black, or blue screen.
Apple logo
Learn what to do if your Mac starts up to an Apple logo or progress bar.
Globe with alert symbol
Nothing (erkberg) Mac Os Catalina
A globe with an exclamation point means that your Mac tried to start up from macOS Recovery over the Internet, but couldn't. Learn what to do if your Mac can't start up from macOS Recovery.
Lock icon
Mac Os Versions
If your Mac is using a firmware password, the lock icon appears when you try to start up from another disk or volume, such as an external drive or macOS Recovery. Enter the firmware password to continue.
System lock PIN code
Your Mac asks for a PIN code when it has been remotely locked using Find My. Enter the four-digit or six-digit passcode to continue.
Login window
At the login window, enter your user account password to log in to your Mac. If FileVault is turned on, this also unlocks your disk. You might see a default desktop picture in the background, which might change to your chosen desktop picture when you select your account.
Thunderbolt, USB, or FireWire symbol
A large Thunderbolt , USB , or FireWire symbol against a dark background means that your Mac is in target disk mode.
Learn more
- Learn what to do if your Mac displays a message that it restarted because of a problem.
- When starting up from Windows using Boot Camp, your Mac doesn't show an Apple logo or the other macOS screens in this article.